Shipping and delivery policy
- SHIPPING AND DELIVERY POLICY
We deliver to most countries where our logistics partners have partners and while we strive to keep our rates affordable, our focus is on getting items to you quickly and safely. To get a list of countries we deliver to and their shipping value, simply select the items and proceed to the checkout page, as charges are calculated based on weight and volume. When you enter your delivery details, we will automatically calculate delivery amounts based on your address, without the need for payment or registration.
- ORDER STATUS AND TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days after payment confirmation, from our warehouse. This may vary depending on circumstances such as online security checks, shipping restrictions, payment authorization, packaging and order dispatch. An email confirmation will be sent for all requests once received.
Delivery time *Between December 24, 2024, and January 1, 2025, there will be no order shipments. Normal operations will resume on January 2, 2025! We apologize for the inconvenience.
Mainland Portugal & Spain | 3 working days
Portugal Islands and Europe | 4 to 7 working days
USA and Canada | 4 to 7 working days
UAE | 4 to 7 working days
New shipping method, available only for Central Europe, for orders placed with payment until 1 PM on business days:
– UPS Next Day Delivery – delivered within 24H, at a cost of €25.00
– UPS Next Day Delivery – Free shipping – delivered within 24H, for orders equal to or above €125.00, available from 11/12/2024 to 20/12/2024
Once your order has been shipped, you will receive a confirmation email with the tracking number. This way you can check and track the status of your orders with our local logistics partner.
To avoid additional delivery costs due to the absence of a courier on site, please provide your contact number below the address selected at check-out so that the courier can contact you in case of need.
- TAXES, DUTIES AND TARIFFS
For all international orders (outside the European Community), taxes, duties and import tariffs may be charged by the local authorities, which must be paid by the buyer.
- PAYMENT METHODS
We accept payments via CREDIT / DEBIT cards (MULTIBANK) / MBWAY / VISA / MASTERCARD / PAYPAL / APPLE PAY / GOOGLE PAY / KLARNA. Payments by bank transfer are not available.
- SHIPPING LOCATIONS AND FREE DELIVERY
Below are the countries we ship to:
EU | Portugal, Spain, Germany, Austria, France, Denmark, Netherlands, Belgium, Luxembourg, Italy, Monaco, Finland, Ireland and Sweden
UNITED KINGDOM
CH (Switzerland)
NORTH AMERICA | USA, Canada
UAE
The value of Free Delivery depends on your location. This can be verified at check-out.
- SHIPPING COSTS
|
Order for Free Shipping |
Ports |
|
|
Portugal + Spain (Except Portuguese and Spanish Islands) |
EUR 49.00 |
EUR 7.90 |
| Germany + Austria + Belgium + France + Italy + Luxembourg + Netherlands + Poland + Balearic Islands + Portugal Islands | EUR 65.00 | EUR 15.90 |
| Denmark + Sweden + Finland + Czechia + Slovakia + Slovenia + Ireland + Canary Islands + Ceuta and Melilla | EUR 75.00 | EUR 17.90 |
|
United Kingdom + CH (Switzerland) + Norway + Monaco |
EUR 450.00 |
EUR 75.00 (Customs not included) |
|
USA + Canada |
Not Applicable |
EUR 89.90 (Customs not included) |
|
UAE |
Not Applicable |
EUR 119.90 (Customs not included) |